customer processing technology
- customer processing technology
The technology that either provides the immediate interface between an organization and its customers (e. g. a bank automated teller machine) or facilitates human interaction with customers. Direct interaction between the customer and the organization has traditionally been a low-technology activity. Increasingly, information technology is being used to make that interaction more efficient; for example, by giving salespersons up-to-date product information and allowing them to transmit orders instantly. This both speeds the back-office operation and makes customers feel that they have received a more customized and responsive service.
Big dictionary of business and management.
2014.
Look at other dictionaries:
Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… … Wikipedia
Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… … Wikipedia
Customer Account Data Engine — (CADE) is an update (currently under development) to the IRS e file system, used for filing United States income tax returns. Contents 1 Development 2 Benefits 2.1 Benefits to the Public 2.2 … Wikipedia
Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… … Wikipedia
Customer Data Integration — (CDI) is the combination of the technology, processes and services needed to create and maintain an accurate, timely, complete and comprehensive representation of a customer across multiple channels, business lines, and enterprises typically… … Wikipedia
Customer Integrated System — A Customer Integrated System (CIS) is an extension or hybrid of the Transaction Processing System (TPS) that places technology in the hands of the customer and allows them to process their own transactions (Hagg et al., 2006).To both the customer … Wikipedia
Customer integrated system — A Customer integrated system (CIS) is an extension or hybrid of the transaction processing system (TPS) that places technology in the hands of the customer and allows them to process their own transactions [1]. CIS represents a way of doing… … Wikipedia
Customer data integration — For other meanings, see CDI (disambiguation). In data processing, customer data integration (CDI) combines the technology, processes and services needed to set up and maintain an accurate, timely, complete and comprehensive representation of a… … Wikipedia
Customer engineer — A Customer Engineer (CE) is a person whose primary job scope is to provide a service to customers who has signed a contract with the company. Originally, the term was used by IBM, but now Customer Engineer is also being used by other companies.… … Wikipedia
Customer intelligence — Contents 1 What it is 2 CI and CRM 3 Process 4 Example sources of data for CI 5 Benefits … Wikipedia
